FAQ
What currency are the prices I see in the site?
All prices are in USD.
When will my order arrive?
We are excited for you to embrace your journey within with your shawl as soon as possible! With current worldwide COVID-19 shipping delays, please allow up to 2 weeks for your order to arrive. (All orders placed by November 14 will be shipping by November 15.) If you don't have a tracking number after 7 business days, please email us at embracejourneywithin@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at embracejourneywithin@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the product arrives defective or damaged, we will provide a full refund within 30 days. You must ship it back at your own expense. Once we have received the returned product we will refund the full amount of your original purchase. Please Include your full name and order number with the returned item. Please see our refund policy for more details.
If you received the wrong item, please email us at embracejourneywithin@gmail.com so we can make it right.
Exceptions / non-returnable items
We cannot guarantee that the colors displayed on our website will exactly match the color of the product. Due to the nature of apparel manufacturing, we do not warranty or guarantee the consistency, color, texture or appearance of the actual apparel. Apparel fabric colors which are shown online are approximate only and may have variations in color, hue and tone. Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings. If you have any questions about a particular color or shade, please contact us prior to ordering for clarification. Unfortunately, we cannot accept returns on sale items or gift cards.
I have entered an incorrect address—what do I do now?
If you have misspelled or autofilled in an incorrect address, email embracejourneywithin@gmail.com with your correct address within 24 hours of submitting your order. No refund will be given after the 24 hours of incorrect submission.
Can I cancel my order?
You may cancel your order before it ships by emailing embracejourneywithin@gmail.com. If the item has already shipped, please see our refund policy [embracejourneywithin.com/pages/refund-policy] for a full refund.
I have a question that wasn't answered, can you please help?
Absolutely! Please email embracejourneywithin@gmail.com and include your order number (if applicable) and question and we will be happy to assist you in any way we can.